Fishponds Car Hire Privacy Policy

Data We Gather

We collect and manage various types of personal information, including:

How Your Information Is Used

Your personal information is utilized for these purposes:

• Service Provision and Contract Fulfillment:
  • We handle the processing and management of your car rental reservations and contracts. This includes verifying your identity to confirm that you meet our rental criteria. We also oversee the collection and return of vehicles. Additionally, we take care of payment processing, deposits, and any applicable charges.
• Customer Communication and Contractual Obligations:
  • We will send booking confirmations, rental updates, and essential information. Our team will address your inquiries and offer customer support. You will be informed of any changes to our services or policies.
• Advertising Preferences and Consent Management:
  • We will send promotional offers, newsletters, and service updates with your consent or based on legitimate interest. You can opt out at any time.
• Service Enhancement for Customer Benefit:
  • Assessing website activity to refine user experience and optimize functionality. Researching to improve our vehicle fleet and service offerings.
• Regulatory Adherence (Legal Responsibilities):
  • Adhering to legal, regulatory, and tax obligations. Protecting against fraud and maintaining service integrity. Addressing conflicts and upholding our terms and conditions.

Data Sharing Practices

Sharing Your Information

• Service Partners: We collaborate with third-party partners, including payment processors and IT support, to deliver our services. They are contractually required to safeguard your data.

We do not share your personal information with third parties for marketing.

Data Protection Practices

We take significant steps to safeguard your personal information from unauthorized access, changes, disclosure, or loss. This includes employing encryption, access controls, secure servers, and conducting regular security evaluations. However, it is important to recognize that no method of online transmission or electronic storage is entirely risk-free.

Data Retention Policy

We keep your personal information only for as long as needed to achieve the purposes for which it was collected, including compliance with legal, financial, or reporting obligations. The duration for which data is retained will differ based on the specific type of information and the context in which it is processed.

Your Rights Overview

Your rights under UK data protection law are as follows:

• Accessing Your Data Rights: Request access to your personal information records.

For any inquiries regarding your rights, please reach out to us below.

Cookies and Data Tracking

Our website employs cookies and similar technologies to improve your browsing experience, monitor site traffic, and customize content. You can adjust your cookie preferences via your browser settings at any time. This allows you to control how your information is collected and used while visiting our site.

Policy Changes

We may revise this Privacy Policy from time to time to address changes in our practices or legal obligations. Any updates will be made available on this page, along with a new "Last Updated" date. We recommend checking this policy regularly to stay informed about how we manage your information.

9. Get in Touch

For inquiries regarding our Privacy Policy or data practices, please reach out: